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April 16, 2025
Question

Alternative to AT&T Email-to-Text Service for Messaging

  • April 16, 2025
  • 2 replies
  • 0 views

One of our customers has a requirement to send messages to students. Currently, we use AT&T's email-to-text feature to send these messages via email. However, AT&T is deprecating its email-to-text and text-to-email services, which means we’ll no longer be able to send or receive SMS messages using email. We're looking for alternative approaches to achieve the same functionality within or alongside Appian.
Has anyone faced a similar challenge or implemented a different method for sending SMS notifications from Appian?

Any guidance would be greatly appreciated.

    2 replies

    stefanhelzle0001
    April 16, 2025

    I while ago, I did a simple integration with Twilio. No email, but simple API calls.

    mathieud0001
    April 16, 2025

    Twilio is a popular one as Stefan mentioned but there are plenty of alternatives.