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juergeng0002
June 27, 2023
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Audit Trail for Re-assigned Tasks

  • June 27, 2023
  • 3 replies
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Hi All,

We have a requirement to keep an audit trail of re-assigned tasks. Who reassigned the task, when, and to whom.

I checked the documentation https://docs.appian.com/suite/help/23.2/Process_Reports.html#task-report-type
but did not see anything.

Does anyone have some hints to achieve this without abandon the Appian Task Assignment capabilities completely? 

Thanks

    Best answer by mathieud0001

    You don't need to abandon it completely. It is possible to do with the following plugin: [View:https://community.appian.com/b/appmarket/posts/task-management-smart-services]

    But you will need to disable the built-in reassignment.

    3 replies

    mathieud0001
    mathieud0001Answer
    Brainy
    June 27, 2023

    You don't need to abandon it completely. It is possible to do with the following plugin: [View:https://community.appian.com/b/appmarket/posts/task-management-smart-services]

    But you will need to disable the built-in reassignment.

      stefanhelzle0001
      stefanhelzle0001
      Brainy
      June 27, 2023

      In my conversations with clients, I typically identify an interesting misconception around reassignment. People think, that reassignment is meant to allow task workers to collaborate on completing a task. That is NOT what it is meant for. Appian reassignment is meant to support in finding the right person for a given task, but not for collaboration.

      For a task that requires more than a single task worker, I add a separate button to allow a user to get support from others.

      That is just my 50 cents on that, but this concept helps me a lot in building clean applications.

        J
        juergeng0002Author
        June 28, 2023

        Thanks Stefan,
        A very mindful hint. 'Reassigning is not for collaboration' - Absolutely true. 

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