Calling an integration when there is a process error

Forum|Forum|2 years ago
February 23, 2024
7 replies
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Instead of sending out an email using the process model "Alert" setting, I am trying to integrate with Pager Duty API. Is there any way we can call an integration object (to integrate with Pager Duty) so that we publish an event to Pager Duty instead of sending out an email? Right now the email is been sent out and it integrates with pager duty in that fashion but our preference is to skip sending email all together.

davidj137213

Brainy

Is Pager Duty able to publish a web service that you cant invoke from your model?

E

erickp0002Author

Known Participant

Pager Duty has an API we can execute but problem is: at what point do we execute? Ideally we do it using the "Alerts" configuration instead of having to do something custom such as creating a timer to check if process model failed after x amount of minutes, and, if so, execute API. Do you see what I mean?

davidj137213

Brainy

Maybe putting a timeout in your pmo, that is triggered after x sseconds? If the integration is stuck because of an error, it will be executed and the request to Pager Duty will be made...