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sanjivania497535
May 29, 2025
Question

Cannot find the main Appian window. Reopen that window and launch the modeler from there.

  • May 29, 2025
  • 5 replies
  • 0 views

I'm working on an Appian application where I’ve built an email template that includes a 'View Details' button linking to a specific process instance. The link is generated correctly and points to the intended process instance. However, when I click the 'View Details' button from the email, I get the error: 'Cannot find the main Appian window. Reopen that window and launch the modeler from there.' Why is this happening, and how can I fix it so that the link works correctly from the email?"

    5 replies

    stefanhelzle0001
    stefanhelzle0001
    May 29, 2025

    This will not work, and there is no fix to it.

    What are you trying to achieve, and for what purpose?

    S
    sanjivania497535Author
    May 29, 2025

    I want to send email to support team when an API call fails which will include a button as view details. When the button is clicked then the particular process instance should open.

    mikes0011
    mikes0011
    Brainy
    May 29, 2025

    The best you can hope to do is link the viewer user to the process instance as viewed in Monitoring.  The URL for that is /suite/design/monitoring/[process id] -- from there, the user will need to click into the instance themselves (opening the modeler).  Appian uses some back-end magic to "allow" the modeler to be opened only under certain conditions, that we have no control over (at least as far as i've found).

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