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October 13, 2025
Question

Case Status Updates Automation

  • October 13, 2025
  • 2 replies
  • 0 views

Hello everyone and please help with this request: 

1. Class Member Status Updates: We need class members who were enrolled in MH sessions to have their status updated from Active to Closed. When end dates were entered at the time of closure, we assumed the status would update automatically, but it appears those cases are still showing as active in the database.

    2 replies

    stefanhelzle0001
    October 13, 2025

    Please explain this in more details. Is this an Appian app? Is this a case in the case management studio?

    shubhama926776
    October 13, 2025

    Seems to be generic CMS scenario.
    Run a process to manually update class member status to Closed when MH session end dates are entered, since the update isn’t automatic.

    If not help us with more context.