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komalc3
November 11, 2022
Question

Changing configuration of starting a process via. Email

  • November 11, 2022
  • 6 replies
  • 0 views

Hi All

I am currently working on version 22.3!!

I have a use case wherein one of my current process is started when an external system sends email on the process model id i.e.: processmodel<id>@companydev.appiancloud.com( here dev represents the Appian environment). The requirement is that:
The system can receive external mails using company's SMTP i.e. @company.com rather than @companydev.appiancloud.com. 

Would like to know is there a way I can do this? 
I have read the the topic "Legacy configurations" in the link below but I am not able to understand what does reply-to-address means and will it even help me in my problem: https://docs.appian.com/suite/help/22.3/Sending_an_Email_Message_to_a_Process.html#starting-a-process-using-an-email

Thanks in advance!!

    6 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    November 11, 2022

    Is this about SENDING or RECEIVING email?

    K
    komalc3Author
    November 11, 2022

    Hi [mention:126a676c85024855948336691b0a7b92:e9ed411860ed4f2ba0265705b8793d05]

    It is about receiving email to trigger an Appian process.

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    November 11, 2022

    Let me dissect your initial post

    This is about RECEIVING

    I have a use case wherein one of my current process is started when an external system sends email on the process model id i.e.: processmodel<id>@companydev.appiancloud.com( here dev represents the Appian environment).

    This is about SENDING

    The requirement is that:
    The system need to send external mails using company's SMTP i.e. @company.com rather than @companydev.appiancloud.com.

    Some hints:

    docs.appian.com/.../Appian_Cloud_FAQ.html

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