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October 11, 2024
Question

Custom sender email functionality not working

  • October 11, 2024
  • 2 replies
  • 0 views

Hi Team,

The custom sender email functionality was working fine until last day in the environment. Suddenly it had stopped working and the send email node is getting errored, and error message says, "Failed to send email".

Have anyone faced a similar issue, we have also observed that all the other mail functionality like process model is working fine. Please help us on this issue.

Thanks.

    2 replies

    stefanhelzle0001
    October 11, 2024

    Did you try to find some information in the log files? What kind of environment is this? Did you consider to open a support case?

    October 11, 2024

    Using On-Premise or Appian Cloud?