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R
ramkumarn0002
May 9, 2022
Solved

Email Alias for triggering a process model

  • May 9, 2022
  • 9 replies
  • 0 views

I have created a process model which gets triggered in the event of receiving an email.

As per the information present under documentation,
(docs.appian.com/.../Sending_an_Email_Message_to_a_Process.html) currently, I am triggering the process model by sending an email to processmodeluuid<model_uuid>@subdomain.appiancloud.com

I do not want to expose the UUID of the process model in the email address. Is there a way to create an alias email address for the process model and triggering the process model by sending an email to that alias email address?

Thank you in Advance.

Note: Our instance is on Appian Cloud

Best answer by nareshs945

I am not sure it will work or not but you can try.

  • Create a distribution email address (ex: triggerProcess@test.com)
  • Add your process model email address to this distribution email list
  • Send email to your distribution email address
  • Then the distribution email will send email to your process

As I mentioned, I am not quit sure whether it works or not. but you can try   

9 replies

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nareshs945
May 9, 2022

Hi

Yes, we can replace process model name or ID using Appian out of the box. See this documentation here for configuring custom email sender.

https://docs.appian.com/suite/help/22.1/Configuring_Custom_Email_Senders.html

stefanhelzle0001
stefanhelzle0001
Brainy
May 9, 2022

Custom senders is a different topic and has nothing to do with the email trigger.

AFAIK this is not customizable on cloud. But I suggest to contact Appian and ask.

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nareshs945
May 9, 2022

Stefan, you are right. I didn't properly read the question.

stewart.burchell
stewart.burchell
May 9, 2022

Could you not set up an email box that has the alias you want to use, and set up forwarding to the relevant Appian end-point?

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ramkumarn0002Author
May 10, 2022

Thank you for your reply. I tried creating a DL as mentioned by Naresh and it worked.

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nareshs945Answer
May 9, 2022

I am not sure it will work or not but you can try.

  • Create a distribution email address (ex: triggerProcess@test.com)
  • Add your process model email address to this distribution email list
  • Send email to your distribution email address
  • Then the distribution email will send email to your process

As I mentioned, I am not quit sure whether it works or not. but you can try   

    R
    ramkumarn0002Author
    May 10, 2022

    Thank you for your response. I tried your suggestion and it worked.

    N
    nareshs945
    May 10, 2022

    you are welcome. If you click resolve option (If that option available) that would be great. 

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