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muskans400426
November 27, 2024
Question

Email not getting sent to the process model receive message event

  • November 27, 2024
  • 7 replies
  • 0 views

hey, I am trying to sent email to a process model which gets triggered if it receives email as receive message event. I am using an on premise appian application. I tried to sent the emial using prcoessmodeluuid@domain but the mail is not getting sent. Also how to cofigure the domain for email. I already read the document but it wasnt of much help.

    7 replies

    stefanhelzle0001
    stefanhelzle0001
    November 27, 2024

    This is the documentation: https://docs.appian.com/suite/help/24.4/Sending_an_Email_Message_to_a_Process.html#starting-a-process-using-an-email

    The domain is something you will have to discuss with your mail server admins and your Appian sys admins.

    M
    muskans400426Author
    November 27, 2024

    okay, thank you. Actually, I did read the document and followed the same steps but it didn't work. Will check with the admin team for mail server and appian sys. Thank you for the help.

    stefanhelzle0001
    stefanhelzle0001
    November 27, 2024

    In opposite to the Appian cloud, you need to connect your on premises Appian instance to your corporate mail server to be able to send email to your Appian system.

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