Question

Error Alert sent to wrong group of people

Forum|Forum|2 years ago
September 5, 2023
10 replies
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Hi All,

Today we encountered a weird issue, where a process node errored out but the alert was sent to a bunch of people who are not even the system administrator. Can someone please help us to figure out what might be the reason behind this glitch? Any help here is appreciated.

Did you check what was set in the Alerts tab in the process properties?

[View:https://docs.appian.com/suite/help/23.3/process-model-object.html]

viveku3486Author

Hi Mathieu,

Its set to system default

"Alerts are sent to process administrators, process model administrators, and system administrators when an error has been encountered"

Then it probably means that the users who received the emails are probably admins of the process. Possible that they are part of the APP admin group?