Question

Error in Process Model: Issue with Integration Call

Forum|Forum|1 year ago
January 2, 2025
4 replies
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I am encountering the following error while calling the integration in a process model

com.appiancorp.connectedsystems.templateframework.functions.pipeline.proxyDecoratorPipeline.TemplateInvocationException: Contact the developer of this template to resolve the following issue. com.appiancorp.suiteapi.common.exceptions.InvalidUserException: [InvalidUserException]

stefanhelzle0001

Can you provide a bit more context? Did you check that the used user account is valid?

mohammeds7691Author

Yes, the user account is valid. We recently implemented a new enhancement: SSO. As a result, all users now have a UUID instead of the old username. However, in the process variables, we are receiving the UUIDs.

stefanhelzle0001

Hm ... when you call an integration, you typically use a service account which is not managed through SSO. I suggest to investigate in that direction.

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