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mohammeds7691
mohammeds7691
Known Participant
January 2, 2025
Question

Error in Process Model: Issue with Integration Call

  • January 2, 2025
  • 4 replies
  • 7 views

I am encountering the following error while calling the integration in a process model

com.appiancorp.connectedsystems.templateframework.functions.pipeline.proxyDecoratorPipeline.TemplateInvocationException: Contact the developer of this template to resolve the following issue. com.appiancorp.suiteapi.common.exceptions.InvalidUserException: [InvalidUserException]

4 replies

stefanhelzle0001
stefanhelzle0001
Brainy
January 2, 2025

Can you provide a bit more context? Did you check that the used user account is valid?

mohammeds7691
mohammeds7691Author
Known Participant
January 2, 2025

Yes, the user account is valid. We recently implemented a new enhancement: SSO. As a result, all users now have a UUID instead of the old username. However, in the process variables, we are receiving the UUIDs.

stefanhelzle0001
stefanhelzle0001
Brainy
January 2, 2025

Hm ... when you call an integration, you typically use a service account which is not managed through SSO. I suggest to investigate in that direction.

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