Export DSE to Excel Folder Security For Basic Users

Question

Hi, I have a process model with an Export DSE to Excel smart service and it exports to an Excel file stored in a  folder dedicated for this functionality in my application. During QA testing, 2 different basic users who are in the same parent group and the group has Viewer access for the folder security.
One user can successfully download the exported Excel file, while the other user's process instance gets the folder security error "The specified Save in Folder doesnt exist or you do not have enough privileges to access it ". I resolved it by setting the Export DSE to Excel smart service's assignment to "whoever designed the process model" but still would like to understand why 2 basic users will see different behaviour in the process when that node is set to "whoever started the process" as the assignment.
TIA

kumara0180 · Answer

Can you check if user 1 had editor access to folder in which document is getting saved. Because error shared by you clearly states that other user does not have access to folder.

https://docs.appian.com/suite/help/24.2/folder-and-document-management.html#document-folders

What you did is one way to over come that error and other was to give editor access to the folder for the group in which both users are

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