Question

How to send a confirmation link in an email to Appian User?

Forum|Forum|2 years ago
July 18, 2024
7 replies
0 views

We need your suggestions/inputs to implement the following use case:

- Send confirmation link in email to Appian user

- Without login, when the user clicks on the link in the email, we need to update the status in the Appian database (without opening any Appian pages)

Please let us know the approach to implement this. Also, let me know in case you need any other details.

davidj137213

I would suggest use SAML for external authentication and send the email from the external portal.... I don't know if this is possible from appian.....

stefanhelzle0001

That's not possible with OOTB Appian.

konduruc733182

AFAIK, there is no approach for this requirement.

Y

yogip3177Author

[mention:a11f77a729fb4db2af76b09948583328:e9ed411860ed4f2ba0265705b8793d05] [mention:30e9241b4c1c4c17b116ff972a939045:e9ed411860ed4f2ba0265705b8793d05] [mention:2df2892a4df7486f9775b4d2f0e405fd:e9ed411860ed4f2ba0265705b8793d05] Thanks for your valuable input.

We tried the following approaches. However, no one works as per our requirements:

Expose Web API from Appian and call it from email

Cross Origin(CORS) issue
Need to include API KEY in email

Create a User Task and send a task link in the email

Users need to login
Too many clicks (Click the link in email, login, submit form)

Create a page in the Appian Portal and send the page link in an email

Page name display in Portal top navigation
Two clicks are needed (click the link in the email and submit the form). This is because we can't call Web API or use Write Services on page load. Due to this, the user needs to click twice.
Can't use some required plugins (ex. Encryption Functions plugin)

If anyone has some suggestions/input, please let us know.