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mahipalc3926
June 14, 2021
Question

How to write into table when the task assignee is changed

  • June 14, 2021
  • 2 replies
  • 0 views

We got a traditional task based process running in production. Currently the users don't know the assignee of a task.

How do I write into a table as soon as

 * the task assignee changed 

 * the task is accepted by someone in a group ?

( We can design a wait event in process, which will write into DB as soon as the task assignee is changed. But this is memory consuming approach as the event is always active.

I'm looking for any better approaches)

Thanks everyone

    2 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    June 15, 2021

    This is what a process report is made for. The statistics function task_assignee_owner() is exactly that.

    I added a process report to my case dashboard to show case related tasks and another one on a personal dashboard to show "my" tasks.

    B
    baratc
    June 15, 2021

    Hi Mpc,

    I think using scheduled process querying process report is another approach, but again frequency (every 1 hour  during business hours or adhoc basis or trigger someone navigates to tasks tab in site) part you have to decide based on your case.

    please let me know if this helps or share if you implemented any other approach.

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