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A
albertob5031
May 5, 2023
Question

Incoming certified nested email messages

  • May 5, 2023
  • 6 replies
  • 0 views

Hi everyone,

I have a problem with a process model that receives incoming emails that contain certified emails as attachments, with an internal nesting degree usually greater than 3 (therefore at least 3 emails attached inside the attachment of the email sent to the process). With these types of attachments, the email sent to the process never reaches the received message node which I used to activate the process. If I then send an uncertified email, the node receives the email and the process is activated normally. 

I attach a screenshot of the input node configuration, with the public event flagged.

Has anyone had the same problem?

    6 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    May 5, 2023

    What do you mean with "certified emails"? I never saw this failing depending on the type of attachments.

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    May 5, 2023

    Based on some info from your other post, be aware that in case any logic or expression in your start node fails, the process will not be started. Did you check the tomcat log file for any details?

    A
    albertob5031Author
    May 5, 2023

    hi, thanks for the fast reply sir. This certificate email are email with a sign certification, as shown in pitcure. I don't understand the second part: where i can find this tomcat log file in appian? And last thing, i haven't used any logical expression in the received node message event

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