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udhayak0001
udhayak0001
Inspiring
January 6, 2022
Solved

Mails from send E-mail smart service are going into recipients junk folder

  • January 6, 2022
  • 3 replies
  • 3 views

Hi All,

Emails from send email Smart Service are going into recipients junk folder  .Can anybody help  me on this

    Best answer by mikes0011

    I've found this can sometimes happen when there's a mismatch between the "from: email address" and the actual sender domain (which will be your appian instance), for instance when you're overriding the "sender" details with something belonging to an individual user.  Unfortunately this behavior is largely controlled by the recipient's email system and hard to control from the Appian side.

    3 replies

    tanvirs0003
    tanvirs0003
    Inspiring
    January 6, 2022

    Normally Appian E-mail comes in Inbox. Unless the user has previously marked any appian mail as spam / junk or the mailbox system might think appian mails as junk. Ask the user to mark these mail as not spam & see if this works Or you can contact mailbox admins not to mark appian mails as junk

    udhayak0001
    udhayak0001Author
    Inspiring
    January 6, 2022

    Yes thats possible .But we are  sending emails for specific group .All members in that group facing same issue

    mikes0011
    mikes0011Answer
    Brainy
    January 6, 2022

    I've found this can sometimes happen when there's a mismatch between the "from: email address" and the actual sender domain (which will be your appian instance), for instance when you're overriding the "sender" details with something belonging to an individual user.  Unfortunately this behavior is largely controlled by the recipient's email system and hard to control from the Appian side.

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