Question

Not receiving HTML template emails in Outlook

Forum|Forum|4 years ago
March 1, 2022
8 replies
0 views

I have designed a little HTML template in order to send dynamic emails to the costumer with the send e-mail smart service. But when it comes to outlook emails, the user doesn´t recieve the email.

There isn´t any problem on Gmail, I can see the email without any problem. I read that maybe some HTML tags doesn´t work on Outlook, but I do not even get the email.

Thanks!

gopalk2865

Participating Frequently

Hi Adriana,

Did you check spam folder?

Are you getting any errors in send email node?

Can you share the send email node configuration here if possible so that we can have a look.

A

adriann0002Author

Any errors and any emails on spam :(

The email in the image it´s from gmail and it works perfectly fine

gopalk2865

Participating Frequently

I can see you are sending email as process initiator . Did you try with other options? It may be happening because of the reasons which Mike has mentioned as well.

mikes0011

Brainy

Your problem won't be Outlook AFAIK... the two main possibilities here are that Appian is rejecting the email address for some reason, or more likely, your incoming mail server itself is rejecting the emails from Appian.

The Expression Guru

A

adriann0002Author

But it doesn´t work with personal hotmail accounts too, it´s too strange...

stefanhelzle0001

Brainy

The problem is, that the Appian server tries to send email from a domain it does not own. This es a clear violation of email code of conduct and the receiving server is free to just ignore it.

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