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sarathkumr268295
sarathkumr268295
October 30, 2023
Question

Paused by exception error in process model

  • October 30, 2023
  • 4 replies
  • 0 views

Hi All,

We are getting the following error in process model "This process has been inactive for a time period exceeding defined limits" . This error is occuring in a user input task. Can anyone let us know what is the reason behind getting this error? The process has been configured to run every day at 12am.

4 replies

richardm900458
richardm900458
October 30, 2023

Hi sarath, 
can you share more details? What is the business meaning of the process? whats the config of the user input task? whats the config of the process?

sarathkumr268295
sarathkumr268295Author
October 30, 2023

Hi Richard,

Every night 12am, this process will start running and create a user input task which will act as a reminder for the user. So if the user clicks on submit, some action will be performed. 
There are no extra configurations done in the process model or the user input task. Only configuration done is a timer has been set up to trigger the process at 12am. Somehow after a certain amount of time, this user input task is getting paused by exception.

Thats all I have for now.

jayaprakashr0001
jayaprakashr0001
Participating Frequently
January 17, 2024

Hi sarath,

https://community.appian.com/discussions/f/process/18332/this-process-has-been-inactive-for-a-time-period-exceeding-defined-limits

Check this similar issue  hope it will give some info.

sarathkumr268295
sarathkumr268295Author
January 19, 2024

Found the issue. They are directly cancelling the tasks instead of cancelling the process instances. So the processes are getting paused by exception.

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