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udhayak0001
udhayak0001
Inspiring
May 10, 2022
Question

Process instances are getting cancelled Automatically

  • May 10, 2022
  • 11 replies
  • 0 views

Hi All,

im facing a weird issue. process instances are getting cancelled automatically. im not using cancel process smart service 

this is the data management setting im using .can anybody help me on this 

Thanks in advance

    11 replies

    L
    laurensw425805
    May 10, 2022

    I think there is some more information needed here. For instance tell us about:

    - What happens in the monitoring view of the processes?

    - Does it happen to all processes?

    - What do the system logs tell you?

    - What has changed that may have caused this?

    udhayak0001
    udhayak0001Author
    Inspiring
    May 10, 2022

    1)i checked the flow process was stopped in user input task node .in the monitoring mode its showing as cancelled

    2)No its not happening to all process .but it happened almost all the places where ever we used user input task  task is not assigned to the user but its cancelled

    3) Yet to check the sys logs

    4)Nothing we changed its happening in the prod environment 

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    May 10, 2022

    Appian does not cancel processes by itself and data management has nothing to do with it.

    Could it be that someone decided to cancel "old" processes?

      stewart.burchell
      stewart.burchell
      May 10, 2022

      The clean-up options you're showing a re not related to whether process instances a re cancelled.

      Are you able to share any screen-shots of what you're seeing? a grab of an example of the running instance?

      udhayak0001
      udhayak0001Author
      Inspiring
      May 10, 2022

      stewart.burchell
      stewart.burchell
      May 10, 2022

      Thanks. I was hoping to see the entire model (there are other things in a model that might cause this to happen)...although there is an exception path configured on your User Input Task which would cause your task to be cancelled if invoked. Can you show the model after the cancellation has occurred?

      udhayak0001
      udhayak0001Author
      Inspiring
      May 10, 2022

      exception is set to 12 days.  process started at 6 th may 

      stewart.burchell
      stewart.burchell
      May 10, 2022

      That view is still not the whole process model, neither is it in a cancelled state (the UIT is still marked as active). 

      udhayak0001
      udhayak0001Author
      Inspiring
      May 10, 2022

      Im not sure if i can share the whole process.i will try to debug the issue and let you know.Thanks for your time[emoticon:44a8a53ad3364ea78a16c5a3229f75bb]

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