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sorasitp1574
Participating Frequently
June 17, 2026
Question

Process Model alert send to all admin even it set to specific user

  • June 17, 2026
  • 12 replies
  • 30 views

I have process model which run subprocess.
Both main and sub process already set alert to specific user.

However, when error occur on sub process, alert email was sent to all admin in environment (admin@xxx.appiancloud.com)

Are there any workaround for this issue?

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Following is main and sub process configuration.

Main Process

Sub Process

12 replies

harshas2775
harshas2775
Brainy
June 17, 2026

Hope the process model is published. Check if the user is active. If the user configured in Alert setting is deactivated, all environment admins will be notified. As per best practice have a group of users configured in alert settings instead of a user. User's dont get promoted to higher environments, groups do! 

    S
    sorasitp1574Author
    Participating Frequently
    June 18, 2026

    Hi, [mention:65b14048184a4eb5aff3a76c87b97431:e9ed411860ed4f2ba0265705b8793d05] .

    Based on your suggestion. I already verifed some of it

    1. Hope the process model is published

    -> Yes. I already published

    2. Check if the user is active

    If the user configured in Alert setting is deactivated, all environment admins will be notified.

    -> Yes. Selected user is active


    3. As per best practice have a group of users configured in alert settings instead of a user.

    -> Even I try to set group that consist 2 user. Alert stil being sent to all administrator in Appian

    4. User's dont get promoted to higher environments, groups do!

    -> What do you mean by "get promoted to higher environments" ?

    Do you mean "User may not available if I deploy to another environment? (such as from devlopment to testing environment)

    harshas2775
    harshas2775
    Brainy
    July 16, 2026
    What do you mean by "get promoted to higher environments" ?

    Yes, users are not deployed from one environment to another. Every environment requires a new user account to be created for the user. Thats why users are added to groups after groups are deployed to higher environments and groups are used to secure the objects as well as should be configured for alert emails

      shubhama926776
      shubhama926776
      Brainy
      June 18, 2026

      The alert falls back to all admins when the recipient can't be resolved  i.e. the user is inactive or the value isn't the exact login username( select them via the picker so the correct username is inserted.)

      शुभम्
        S
        sorasitp1574Author
        Participating Frequently
        June 18, 2026

        Hello, [mention:9861aef97eb2483a8b76175d9eda1e37:e9ed411860ed4f2ba0265705b8793d05] 

        I tried to select user within application's group. And it still alert all administator within Appian environment.

        S
        sureshg556245
        New Participant
        July 15, 2026
        • Add an Exception Flow in the subprocess to catch errors and handle them gracefully.
        •   Add error handling logic so the subprocess does not fail unexpectedly.
        •   Send a custom email notification to the required users from the exception path.
        S
        sorasitp1574Author
        Participating Frequently
        July 16, 2026

        Hi [mention:365caa4497dc49e9ab480adf71664b37:e9ed411860ed4f2ba0265705b8793d05] 

        These are action for handling error to prevent system error being fired.

        I'll try If I can't resolve my problem.

        S
        shivakanthreddyp0001
        Inspiring
        July 15, 2026

        Hi [mention:13563a34fa9a442d9d41bf623e6cc57e:e9ed411860ed4f2ba0265705b8793d05] 

        Can you reselect user and republish the process model and check. 

        S
        sorasitp1574Author
        Participating Frequently
        July 16, 2026

        Hi [mention:365caa4497dc49e9ab480adf71664b37:e9ed411860ed4f2ba0265705b8793d05] 

        Thank you. 

        I tried that. Doesn't resolve.

        aaryan.1535
        aaryan.1535
        New Participant
        August 14, 2026

        Facing a similar issue, but I’ve an expression defined which points to an alert group which has an active member. The email is still being send out in a default settings manner.

        umeshkumars0001
        umeshkumars0001
        Participating Frequently
        August 14, 2026

        Appian's default configuration sends process error alerts to process administrators, process model administrators, and system administrators. Therefore, your application administrators will receive notifications when a process fails or when an expression evaluation fails, such as on an interface, expression rule, or other Appian object.

         

        Umesh Kumar

        TELUS Digital

         

        adityag9712
        adityag9712
        Inspiring
        August 22, 2026

        Can you please check the configuration, how you are executing the child process model? 

        - Aditya
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