Question

Process Model alert send to all admin even it set to specific user

Forum|Forum|1 month ago
June 17, 2026
9 replies
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I have process model which run subprocess.
Both main and sub process already set alert to specific user.

However, when error occur on sub process, alert email was sent to all admin in environment (admin@xxx.appiancloud.com)

Are there any workaround for this issue?

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Following is main and sub process configuration.

Main Process

Sub Process

harshas2775

Hope the process model is published. Check if the user is active. If the user configured in Alert setting is deactivated, all environment admins will be notified. As per best practice have a group of users configured in alert settings instead of a user. User's dont get promoted to higher environments, groups do!

S

sorasitp1574Author

Hi, [mention:65b14048184a4eb5aff3a76c87b97431:e9ed411860ed4f2ba0265705b8793d05] .

Based on your suggestion. I already verifed some of it

1. Hope the process model is published

-> Yes. I already published

2. Check if the user is active

If the user configured in Alert setting is deactivated, all environment admins will be notified.

-> Yes. Selected user is active

3. As per best practice have a group of users configured in alert settings instead of a user.

-> Even I try to set group that consist 2 user. Alert stil being sent to all administrator in Appian

4. User's dont get promoted to higher environments, groups do!

-> What do you mean by "get promoted to higher environments" ?

Do you mean "User may not available if I deploy to another environment? (such as from devlopment to testing environment)

harshas2775

What do you mean by "get promoted to higher environments" ?

Yes, users are not deployed from one environment to another. Every environment requires a new user account to be created for the user. Thats why users are added to groups after groups are deployed to higher environments and groups are used to secure the objects as well as should be configured for alert emails

shubhama926776

The alert falls back to all admins when the recipient can't be resolved i.e. the user is inactive or the value isn't the exact login username( select them via the picker so the correct username is inserted.)

S

sorasitp1574Author

Hello, [mention:9861aef97eb2483a8b76175d9eda1e37:e9ed411860ed4f2ba0265705b8793d05]

I tried to select user within application's group. And it still alert all administator within Appian environment.

S

sureshg556245

Add an Exception Flow in the subprocess to catch errors and handle them gracefully.
Add error handling logic so the subprocess does not fail unexpectedly.
Send a custom email notification to the required users from the exception path.