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komalc3
September 3, 2021
Question

Provide link to process instance in email

  • September 3, 2021
  • 4 replies
  • 0 views

Hi All

I am working on version 21.2.

I have a requirement, wherein if my process takes an exception flow, I need to send an email notification.

This email should have a link to this process instance.

I think a process task report should be made which should have one of the columns as below:

Kindly let me know if this is the appropriate way of doing it, then how to proceed further. Also if there is some other way of achieving the requirement, kindly let me know.

Thanks in advance!!

    4 replies

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    September 3, 2021

    Is this about a technical error/issue or about a functional process exception?

    K
    komalc3Author
    September 3, 2021

    Hi [mention:126a676c85024855948336691b0a7b92:e9ed411860ed4f2ba0265705b8793d05]

    The scenario is due to a certain condition met, my XOR gateway diverts the flow to sending an email

    stefanhelzle0001
    stefanhelzle0001
    Brainy
    September 3, 2021

    I would like to repeat my question.

    If this is a technical issue which should stop the process, then do that and have Appian send an alert to the configured alert receivers. This email already includes a link.

    If this is a functional issue, then why would you want to link to the process? Assign a task instead.

    N
    nitesht9652
    September 5, 2021

    Hi,

    To send the link to specific process instance, you can create the link using HTML template as body of email and dynamically update the processID. Similar approach can be taken if you want to send any task link in the email.

    Also, if you want users to directly action the task from email you can explore the option of using Task Viewer Add-In :https://docs.appian.com/suite/help/21.3/Task_Viewer_Add-in_for_Microsoft_Outlook.html

    Thanks

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