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tiagob6908
tiagob6908
February 27, 2025
Question

Re-assignment task appian

  • February 27, 2025
  • 12 replies
  • 0 views

Hello people!!

I'm attempting to reassign a task to another user, but I'm encountering an issue in the production environment. The user list for reassignment is appearing empty, which is preventing me from completing the task.

Does anyone know what's going on? I have a group called USERS that includes all the application's users. In the development and testing environments, everything works fine, but in the production environment, the user list is coming up empty.

12 replies

stefanhelzle0001
stefanhelzle0001
February 27, 2025

Yes. This happens when a user in the role of a manager on the process model reassigns a task. Then, that "pool of assignees" is reduced to that single person.

tiagob6908
tiagob6908Author
February 27, 2025

There was no reassignment because the option didn't even appear. The task was assigned to user X, but they couldn't reassign it because the user list is empty.

stefanhelzle0001
stefanhelzle0001
February 27, 2025

OK. How is the initial assignment and reassignment permissions defined?

K
kapils024874
March 20, 2025

Hi [mention:ee80c246922f4522ab6a4ae2ee50c1b2:e9ed411860ed4f2ba0265705b8793d05] ,

I'm not sure if you have tried the below approach just for further analysing the issue?
Can we try fetching all the users within an process variable and check if the users are populating or not  and then pass them in the reassign task smart service to reassign the tasks ?
Also is there any reassignment being done on the swim lanes ? 
can we check the membership rules & visibility & privacy policy for that group ?


And to answer your question with respect to Default user profile visibility.
we cannot turn it off for specific groups

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