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davidd722462
October 1, 2025
Question

Receive message process to process

  • October 1, 2025
  • 4 replies
  • 0 views
Hello, we have implemented a send email and receive email process to process. When the send email process is activated, the receive process doesn't receive the email. The destination process ID is configured correctly. ¿Is there a log to identify what might be failing?

Thank you very much.

4 replies

davidj137213
davidj137213
October 1, 2025

Check tomcat-stdout.log  and reviw documentation please

docs.appian.com/.../Sending_an_Email_Message_to_a_Process.html

D
davidd722462Author
October 3, 2025

Hi David, we had already reviewed the tomcat-stdout.log log. Finally, after much research into the documentation, the problem lay in the user and security configuration of the process. The process initiator must have administrator permissions to receive messages.

shubhama926776
shubhama926776
October 7, 2025

The process initiator must have at least Initiator permissions on the process model to receive and start the email-triggered process. Without these permissions, the process will not be triggered even if the email is received.

stefanhelzle0001
stefanhelzle0001
October 7, 2025

You send an email to start another process in the same environment? Why?

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