Skip to main content
S
swapnilk234861
February 5, 2026
Question

regarding sending mail.

  • February 5, 2026
  • 3 replies
  • 0 views

I am facing a weird issue while sending mail using send email smart service. I am getting everything that is required to send a mail. I have valid email ID, body that is needed, subject and everything. The process model is also getting executed successfully but email are not being sent. We also tested this before one day of this. At that time, we were getting mails. We didn't do any deployment since then but it is not working in both environment now. This is the common process to send an email. It is working elsewhere, just not sending mail for one scenario which was working before. Attaching screenshots of configuration. Please suggest something.

    3 replies

    stefanhelzle0001
    stefanhelzle0001
    February 5, 2026

    Not sending, or not receiving? Did you check the tomcat stdout log file for any details?

    S
    shivakanthreddyp0001
    February 6, 2026

    Hi [mention:2d5f3ce89b8f4bc0a63262176b82669c:e9ed411860ed4f2ba0265705b8793d05] ,

    If the issue is with sending an email, then check server logs as suggested by [mention:a11f77a729fb4db2af76b09948583328:e9ed411860ed4f2ba0265705b8793d05] , 

    If the end user is not receiving, then check if there is any blocker at the end user mail server.

    shubhama926776
    shubhama926776
    February 6, 2026

    Try using toemailrecipient(). Sometimes it works even without it.
    Also check why the From and To fields have the same email ID and try changing it

    Terms & ConditionsAccessibility statement