Question

Reply to email recieved to appian process model

Forum|Forum|2 years ago
April 8, 2024
7 replies
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I configured a process model to trigger on recieving an email, with in the process model I am using a Send E-mail smart service to send a confirmation email to the one who sends the mail, confirming them that the instance is triggered.

Here the issue is, the email we are sending using Send E-mail smart service is going as a separate email but I want to send it as a reply email that they send to appian process model.

Can we achieve this? Is it possible?

konduruc733182

AFAIK, there is no option to get an email as reply to the initial email. As it is going to be a confirmation email, may be you can create a template that looks like an Reply, or attach the expected email contents that is used to trigger the process.

shubhama926776

Brainy

To send the confirmation email as a reply, extract the sender's email address from the received email and configure your Send Email smart service to use it as the recipient. Set the email headers to indicate it's a reply and include the necessary confirmation content. Test to ensure it works properly.

शुभम्

devarnenis2638Author

But it will go as separte email right? Can't we send as reply to the same mail that we recieved to process mode?

shubhama926776

Brainy

In Outlook, an email is considered to be part of the same thread if it has the same subject line.
Check once.

शुभम्

D

daisym144875

Work Around Can be try Extracting Data from the mail and generate your Specific HTML Template where you can add your mail body and Append Extracted Data.

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