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December 14, 2021
Question

Send Consolidated Escalation Emails

  • December 14, 2021
  • 6 replies
  • 0 views

I have a requirement to send consolidated escalation emails. One user can have multiple tasks assigned to him. But requirement is we cannot send individual escalation emails to users as its increasing their mail box volume. So Instead of default task escalation email,  I need to create a consolidated email which will show/inform all the tasks assigned to a particular user if task isn't completed within 2 days.

I have a task report I tried using grouping by task owner field but it isnt working , attached code image

Please help me with your ideas & solutions . Thanks in Advance

6 replies

stefanhelzle0001
Brainy
December 14, 2021

You saw that the error message on the bottom right?

Did you already filter for overdue tasks in the process report?

Just load all users from the report and then create the union to remove duplicates.

December 14, 2021

there is no filter applied in the task report. its without any filter

stefanhelzle0001
Brainy
December 14, 2021

OK. How do you determine overdue tasks?