Send Email Reply Back Email
Hey,
I am having below use case and I just wanted to know how I can achieve this in appian.
Outlook process -- If anyone sends you a email then you can reply back on top of the email. The old conversation will be seen below in the lastest email that you sent/received as a thread.
In the similar way, I am sending an email in the process model when a request is been created from the UI. Upon certain time if I don't get response back from the email which I sent earlier, Then I need to reply to the same email which i sent earlier instead of sending a new email.
I want the mails to be threaded as similar to the Outlook/Gmail.
I have followed the below discusson and tried the solution, but no luck. I have appended "Re: ___" to the same subject line which i have sent initially upon request creation.
[mention:2283fcb4f92743158057945acee45483:f586769b0822468ab7f3a94d480ed9b0]
Any response on this would be greatly appreciated. Thanks in advance.