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buchupallis323671
February 22, 2026
Question

Send Email Reply Back Email

  • February 22, 2026
  • 4 replies
  • 1 view

Hey, 

I am having below use case and I just wanted to know how I can achieve this in appian.

Outlook process -- If anyone sends you a email then you can reply back on top of the email. The old conversation will be seen below in the lastest email that you sent/received as a thread.

In the similar way, I am sending an email in the process model when a request is been created from the UI. Upon certain time if I don't get response back from the email which I sent earlier, Then I need to reply to the same email which i sent earlier instead of sending a new email.

I want the mails to be threaded as similar to the Outlook/Gmail.

I have followed the below discusson and tried the solution, but no luck. I have appended "Re: ___" to the same subject line which i have sent initially upon request creation.
[mention:2283fcb4f92743158057945acee45483:f586769b0822468ab7f3a94d480ed9b0]

Any response on this would be greatly appreciated. Thanks in advance.

4 replies

B
buchupallis323671Author
February 22, 2026

[mention:b45a4f6a20b14a008e4e0ec732a8bf98:e9ed411860ed4f2ba0265705b8793d05] [mention:a11f77a729fb4db2af76b09948583328:e9ed411860ed4f2ba0265705b8793d05] [mention:9861aef97eb2483a8b76175d9eda1e37:e9ed411860ed4f2ba0265705b8793d05] [mention:65b14048184a4eb5aff3a76c87b97431:e9ed411860ed4f2ba0265705b8793d05] [mention:47dacd2963234394a665cd71b6c9f125:e9ed411860ed4f2ba0265705b8793d05] [mention:f073f4d859e040dd9555851ec6810fe1:e9ed411860ed4f2ba0265705b8793d05] [mention:f1742bc675184da9a7bc0bf79726d1b4:e9ed411860ed4f2ba0265705b8793d05] 

stefanhelzle0001
stefanhelzle0001
February 22, 2026

An email thread is not build by you adding "Re: ___" to the subject, but by adding a specific header in the email data. In Appian, there is no OOTB way to configure these headers.

I do not see a way to do this in plain Appian.

harshas2775
harshas2775
February 23, 2026

Out of the box we cannot achieve this! Suggest you to check in the app market for any plugin that might help you with this. I have not worked on similar use case so can't help with which plugin will help exactly. 

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