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navinkumars3466
June 20, 2024
Solved

Send reply email

  • June 20, 2024
  • 3 replies
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Hi Everyone,

I have a requirement to send a reply email using Appian. Generally, I receive emails using the mail poller plugin in my system, and later I display them in the interface. Now, users need to send a reply email. Is it possible to send a reply email in Appian that is linked to the original email's thread? If not, are there any workarounds?

Thanks.

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    Best answer by mikes0011

    Generic email doesn't actually "thread".  Gmail, Outlook, and other programs do a crude retrospective workaround to "thread" emails by just gathering all emails with a similar enough subject line and saying "ok, that's a thread..."

    If you want to try and accomplish this in your in-appian replies, you could always try just leaving the original subject line identical and prepending it with "Re: ____".

    3 replies

    mikes0011
    mikes0011Answer
    Brainy
    June 20, 2024

    Generic email doesn't actually "thread".  Gmail, Outlook, and other programs do a crude retrospective workaround to "thread" emails by just gathering all emails with a similar enough subject line and saying "ok, that's a thread..."

    If you want to try and accomplish this in your in-appian replies, you could always try just leaving the original subject line identical and prepending it with "Re: ____".

      N
      navinkumars3466Author
      June 20, 2024

      Every email thread will have a unique identifier called conversation id. So, assume if I'm going to send it with "Re: " will it maintain the conversation id. Could you please help me in this?

      mikes0011
      mikes0011
      Brainy
      June 20, 2024
      So, assume if I'm going to send it with "Re: " will it maintain the conversation id.

      All I can suggest is that you work the "conversation ID" into the subject line and/or message body.  Keeping in mind that if a user is manually writing a reply, they can (if they want) change either of these (but usually won't).  I don't know any way in Appian to set any properties of the message in a way that the end user can't alter when writing an external reply e-mail.

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