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pavitrad2763
February 27, 2023
Question

Sending alert mails to different Recipients

  • February 27, 2023
  • 5 replies
  • 0 views

Hi ,

I have configured a group to send alert mails in the process model. This has a list of users and for one user the email ID is a Distribution List(DL) and other user has their own email IDs . When an error is occurred in the process model, the alert mail was being send to different recipients.

For Eg: I have received a mail with DL in the To, and one of my colleague received the same error alert with few email IDs instead of DL as below.

Also the emails in the second image are part of the DL but there are other email IDs in DL which are not present in the To.

Can anyone please help me why issue is occurring. 

    5 replies

    dastagirid7895
    dastagirid7895
    February 27, 2023

    Please configure Node outputs for Invalid email addresses. If any of the emails under DL are invalid, we can notice.

    vaishals
    vaishals
    March 14, 2023

    hi [mention:eafad29ef2f94635b373ae8b9e875dbc:e9ed411860ed4f2ba0265705b8793d05]. Were you able to figure out why that issue occurred?. If so could you please explain how you resolved?

    P
    pavitrad2763Author
    March 15, 2023

    Hi vaishals,

    This Issue is not yet resolved and we are still checking with Appian Support team and below is response we got from as of now.

    "Beginning in 22.4, system generated emails begin populating the "To:" field, indicating who they were addressed to. Prior to this change, the recipients were hidden.

    This behavior of multiple emails may have occurred previously, but was likely unnoticed. Can you confirm, if all intended users are receiving the email, is this an issue of users being confused about the email list, or is there another business impact?"

      bharathk
      bharathk
      October 15, 2025

      [mention:eafad29ef2f94635b373ae8b9e875dbc:e9ed411860ed4f2ba0265705b8793d05]  - Was there any update from Appian regarding the root cause of the issue and the fix?

      abhayd3663
      abhayd3663
      March 14, 2023

      I think it is more on the email client configuration.

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