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rakhiv392811
Known Participant
Oct 7, 2026 11:46 AM UTC
Question

Steps to read an email from appian

Hi Everyone,

In my recent interview , Interviewer asked me that how can read the email from the user Inbox?
At that time ,I wont be able to answer correctly.
I want to know the how can we achieve it ?

TIA

8 replies

mathieud0001
mathieud0001
Genius
Oct 7, 2026 9:19 PM UTC

Only way that I could think of doing that would be to use the an API (i.e. Graph API for M365) combined with Authorization Code Grant - https://docs.appian.com/suite/help/26.9/Oauth_connected_system.html where it is the actual user logging in to their account.

    rakhiv392811Author
    Known Participant
    Oct 8, 2026 9:04 AM UTC

    Through process model we can do that ?
    Using “Call Integration” Smart service?

    sanchitg0002
    sanchitg0002
    Inspiring
    Oct 8, 2026 10:41 AM UTC

    Yes or you can use smart service present in this plugin - MSGraph Mail Poller | Appian AppMarket

    nareshs945
    Inspiring
    Oct 12, 2026 6:06 PM UTC

    Yes, you can read emails through an Appian Process Model using the Call Integration smart service.

    Read emails from a user's Outlook inbox - Configure a Microsoft Graph API integration using an OAuth 2.0 Connected System with the appropriate Mail.Read permissions. Use the Call Integration smart service to retrieve emails and process the response.

    Receive incoming emails directly in Appian - Configure a process model to receive emails using Appian's built-in email receiving functionality. This is different from accessing an existing Outlook inbox.

    Alternatively, for automated Outlook mailbox monitoring, you can use the MSGraph Mail Poller plug-in available on AppMarket.

     

    rakhiv392811Author
    Known Participant
    Oct 13, 2026 8:39 AM UTC

    Thank you guys for helping.

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