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sureshs276515
October 17, 2025
Question

sync record returning null output

  • October 17, 2025
  • 3 replies
  • 0 views

Hi ,

we are using sync record in process model, and syncing the case details but in output of record its not storing the PV of case details.

the same process model íts working in DEV envionment but recently we deployed to production then in production its not working the flow.,

could you someone suggest me how to figure it out?

thanks

    3 replies

    shubhama926776
    shubhama926776
    October 17, 2025

    Check if process variable mappings, permissions, and record Ids in the Sync Record smart service are correctly configured and consistent between DEV and Production. Also verify no data or environment differences block syncing, and review sync error logs in Production. Ensure the latest process deployment and do a manual record sync if needed. This usually resolves such inconsistencies.

    S
    sureshs276515Author
    October 17, 2025

    yes,now got the issue, it is because of permission for the record. 

    harshas2775
    harshas2775
    October 17, 2025

    Ensure the process in dev is identical in QA and Staging environments too. Try re-deploying the same process model Again in Prod. 

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