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cindyl5142
October 8, 2025
Question

Sync Records Smart Service Not Refreshing

  • October 8, 2025
  • 3 replies
  • 0 views

I have 2 synced records. The first one is notice and the second is notice history

I have a grid that displays info from the notice history record, and I am trying to sync it when the related record of notice is updated, but it is not syncing..

My record type is: recordType!BTTNoticeHistory

My identifier is: pv!notice[recordType!BTTNotice.fields.noticeID]

Any help would be much appreciated!

3 replies

M
marilub781042
October 8, 2025

hi cindyl5142,

it sounds like your grid isn’t updating because the sync isn’t triggering correctly. with smart service, make sure that your sync logic is actually watching the right identifier and that the updated field in notice is firing an event. sometimes using a computed value or a refresh action on the grid after the smart service runs helps.

also double-check that pv!notice[recordType!BTTNotice.fields.noticeID] actually resolves to the correct value at runtime — if it’s null or mismatched, the sync won’t happen.

if possible, try adding a temporary log or alert in the smart service to confirm it’s firing when notice updates. that usually helps spot where it’s breaking.

C
cindyl5142Author
October 8, 2025

I am trying to pass the noticeID of notice, but its not passing to the sync node

shubhama926776
shubhama926776
October 9, 2025

Your identifier is pointing to the Notice record's field, not the Notice History relationship field.
I would recommend, Change the identifier to reference the Notice History's relationship to Notice.

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