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New Participant
August 19, 2026

am using the Appian Community Edition environment for learning.

  • August 19, 2026
  • 5 replies
  • 72 views

Hello Appian Support Team,

I am using the Appian Community Edition environment for learning.

When I try to create a new Record Type using the “From Scratch” option, I receive the following error:

“The data source cannot be reached or its configuration is invalid. Please contact your system administrator.”

Could you please check whether there is an issue with the database/data source configuration in my environment?

I would appreciate your help in resolving this issue so I can continue with the learning exercises.

Thank you.

    5 replies

    stefanhelzle0001
    Brainy
    August 19, 2026

    Please send an email to communityedition@appian.com

    stefanhelzle0001
    Brainy
    August 19, 2026
    mikes0011
    Brainy
    August 19, 2026

    How new is your community edition account?

    The Expression Guru
    New Participant
    September 3, 2026

    Thank you for the response. My account is about 2 weeks old. I still don't see the Data Store option, and when I try creating a Record Type using "Create Data from Scratch," the option doesn't appear at all (or I get the "data source cannot be reached" error — pick whichever applies to you exactly).
    I already emailed communityedition@appian.com as suggested but haven't received a response yet. Could someone please check the provisioning status of my environment?

     

    Mahmoud
    harshas2775
    Brainy
    September 3, 2026

    In your Appian Community Edition instance, after selecting your region, do not click Appian Designer directly from the navigation menu. Instead, you will be presented with a survey that guides you through creating your own workspace. Complete the survey and allow a few minutes for the workspace to be provisioned.

    Once the workspace is created, you will receive a confirmation email from Appian Community Edition. You can then navigate through the menu and locate the Cloud Database option, along with your workspace ID.

    After creating a new application within this workspace, try creating a record type. You should now see the Create Data from Scratch option available.

    Creating a workspace through the survey-driven onboarding process, rather than directly accessing Appian Designer, enables additional features, including the built-in Cloud Database functionality that is otherwise limited in the standard Community Edition experience. Hope this helps!