Question

An Error Has Occurred: the record data does not exist, has been deleted, or you don't have sufficient privileges to access it. (APNX-1-4205-006

Forum|Forum|4 months ago
March 6, 2026
11 replies
0 views

Hi All,

Greeting!

We have faced this issue with one of the users. They are able to see the requests that they created. But when they are added as watcher for records, they are receiving an email with link from that link they are unable to open the record and facing this and they have necessary permissions as viewer in the respective group.

Could anyone please suggest any answer for this.

Best regards,

Kiranmai Palanki.

harshas2775

You need to ensure if the link is correct and is not having any characters to make the link invalid - then as per the error, the issue can be the object does not exist instead of it being a permission issue.

K

kiranmaisunandap812111Author

Link is working as expected because I'm able to open the same link as admin but user is not able to view the same link

harshas2775

this is weird then - as user has viewer rights to the record they should have visibility. Can you check under Security of record if there is any other condition that might restrict the access - such as a group membership or field level security?

revathis772076

The issue usually occurs when the record identifier is not passed correctly or the record data does not exist in the system.

K

kiranmaisunandap812111Author

Record identifier is correct as we are able to open as admin

shubhama926776

Hope you are using a!urlForRecord() to generate the link. Please verify that the generated dynamic link is correct and test it properly. If the link is invalid, fix it by passing a valid record identifier. If the link is correct, then check the record's security settings.
https://docs.appian.com/suite/help/26.2/record-view-security.html

K

kiranmaisunandap812111Author

Security we have viewer access to All user and admin access for admin group. User is part of all users group but still facing issue to open the link. And we are using a!urlForRecord() togenerate the record link as I mentioned above the link is working fine for admin group