Question

Error message while generating a record action

Forum|Forum|4 years ago
January 13, 2022
7 replies
0 views

hello,

while generating a record action in a record type, we have the following error. If we try again many times, finally the action is generated.

Can someone give an explanation? Is there some log to consult to understand the problem?

Many thanks for your answers.

Regards

peter.lewis

Employee

I'm not exactly sure what the issue is, but usually checking the application server log is a good place to start. Do you see any additional information there?

F

fredg0001Author

Hi Peter.

Thanks for your answer.

I found a message in the log that could correspond :

com.appiancorp.type.external.teneoimpl.TeneoDataStoreFactory - Data store staged for close is expiring but usage count >0. The consumer of the data store may not be calling close().

With a very long stack trace.
But I'm unable to understand its the real meaning.

Regards

peter.lewis

Employee

Ah sorry that message doesn't look familiar to me - you may want to open a support ticket to have our support team help you investigate this further.

george.ivan

Answering on "Is there some log to consult to understand the problem?"

If you have the access to system logs; the root problem can be found in object-template.log.