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gokulv299689
Participating Frequently
September 11, 2026
Solved

How to use @mentions for user selection in Event history List Field but replace the built‑in @mention emails (Sites links in emails but not Tempo)?

  • September 11, 2026
  • 8 replies
  • 75 views

I am using a!eventHistoryListField() with comments enabled and the mentionableUsers parameter so that users can @mention colleagues in record event history. 

However, in our production environment end users do not have access to Tempo at all. They only use Sites.

The problem:

  • When a user is mentioned in the event history comments, Appian automatically sends the built‑in @mention notification email.
  • The link in that system email takes them to Tempo → Record → Summary, not Site → Record → Summary.
  • Since they have no Tempo access, clicking the link results in an error.
  • We would like to keep the @mention search/picker behavior, but:
    • Either replace the built‑in @mention emails, or
    • Use the mentions only as a way to identify users and then send our own custom email with a Site-based record URL. ( with no automated emails)

 

    Best answer by peter.lewis

    @gokulv299689 Yes if you use a link there to your site, it should send them to the site instead of Tempo.

    8 replies

    mathieud0001
    Brainy
    September 11, 2026
    gokulv299689
    Participating Frequently
    September 11, 2026

    Thanks for this. 

    we are in 26.3 and don't see the notification URL. but in Documentation 26.3 version still has notification URL. 

     

    gokulv299689
    Participating Frequently
    September 11, 2026

    Also checked another environment with 26.6 and couldnt find the parameter. Could you see the notification URL in your instance

    harshas2775
    Brainy
    September 11, 2026

    AFAIK this is how it is and we don’t have an option to configure/modify this behavior. This will be a good feature addition though. 

    Happy to help. Even happier to optimize.