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keerthik0010
keerthik0010
February 17, 2025
Solved

Record Type based on a service - When Service is down - Fails in UI

  • February 17, 2025
  • 4 replies
  • 0 views

Hi,

We have a record type based on a service. Data syncs every morning 3AM. Today morning data synced well.

We are using this data on a UI.

The issue is, CaseInvalid on UI. When we look at the cause of it, we found the service is down.

Is it mandatory to have the backed service up to use the already synced data from Record type to be used on UI?

Thanks,

Keerthi

    Best answer by stefanhelzle0001

    Yes

    4 replies

    stefanhelzle0001
    stefanhelzle0001Answer
    February 17, 2025

    Yes

      keerthik0010
      keerthik0010Author
      February 17, 2025

      Hi Stefan,

      Oh, it was a temp network issue. Since the record has already have synced data, we thought it works. Thanks for quick reply.

      To resolve this kind of issues, we might need to put the data to a table(DB) and pull from it? Is there any better way than this?

      Thanks,

      Keerthi

      stefanhelzle0001
      stefanhelzle0001
      February 17, 2025

      The availability of other systems is a problem your IT architects need to discuss. If that system is not considered to be "just available", then you might have to mitigate that and find a way to make your app not depend on it.

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