Unable to download excel from record view

Question

Hi,
After migrating to 25.1 version, we are unable to download excel from any of the records. The file will be attempting to be downloaded and fails after timeout.
Below is the log we found in tomcat file,
Caused by java.lang.reflect.InvocationTargetException Caused by java.lang.RuntimeException: Fontconfig head is null, check your fonts or fonts configuration

pratikshap · Answer

We encountered a similar issue, and it was resolved by following these steps:
1. Enabled headless mode for Java.
2. Restarted the Appian Tomcat server.
Additionally, you can try applying Hotfix package 25.1.560.0. We installed this hotfix after making the above changes, and it helped resolve the issue.
Let me know if this works for you.

Sign up

Login with SSO

Login to the community

Login with SSO