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July 14, 2025
Question

Web Service Record Type

  • July 14, 2025
  • 7 replies
  • 0 views

Hi All,

I have a web service record type with some related actions, currently I'm facing an issue when I click on the record action on an interface, the record action consists of a very long form , but what I believe is triggering the error are the paragraph fields, some have a character limit of 500, and 3000, but when the record has empty values the form shows as normal or when the sum combined of the characters of the fields is less than 1700 it also opens as normal, as soon as one of the fields is more than 1700 characters or one is 1300 and the other field is 500 the interface is showing  an error with no details.

I checked the main data type of the form the length for each field is correct. 

"An Error has occurred" is all it says.

If anyone has seen this before I would appreciate the help thanks!

7 replies

stefanhelzle0001
July 14, 2025

Did you check the tomcat stdout log file for any details?

July 14, 2025

yes, but nothing so far not sure why it doesn't show up.

stefanhelzle0001
July 14, 2025

I suspect the source expression to fail. Try to identify the ID of the failing record and call that source expression using that ID.