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stoquep0001
New Participant
Apr 18, 2022 10:08 PM UTC
Solved

Navigation between tabs IE

Hello!

I'm with a problem using Appian RPA that when I click in one button in any browser (IE, Chrome or Firefox) it opens another tab that I can't switch to.

I can do that using "Does desktop window title match?" but using both "Does browser window title match?" and "Switch tab or browser" it doesn't work and I can't use that tab.

Can someone help me please?

Appian Version: 22.1
Appian RPA Version: 8.1.0-79fe6dbff

stoquep0001Answer
New Participant
Apr 22, 2022 3:11 PM UTC

I have find out what's going on!

I started programming with Selenium and I discovered that when I click on that button and it opens another tab, that new tab has no name (it is really empty!).

Since in Appian RPA we can only switch browser tabs by its name, it's not possible to use Appian RPA in that case.

My sugestion for Appian is to create new actions that lists browser tabs IDs and make it possible to switch them by IDs.

Anyway, thanks for everyone that read and tried to help!

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7 replies

danny.verb
danny.verb
Employee
Apr 19, 2022 2:51 PM UTC

Sometimes browsers can be tricky and they can open a new window without context. If you click the button and the new tab opens right away, you should be able to try to click on anything on the page. If that isn't working, use the 'Get attribute' method on the button to extract the hyperlink. You can then use the 'Open browser' method to open a new tab with that link.

stoquep0001Author
New Participant
Apr 19, 2022 3:46 PM UTC

I can't click in anything on the new opened page and also 'Get attribute' doesn't works (it cannot find the element). That alternative of using 'Open browser' with the new URL is not an option because the link is not exclusively for that form tha is open when I follow the steps to open it.

I think there is a problem with Appian RPA because when I use the Selenium IDE Plugin, it records the window change (as you can see in the img bellow) and when I record these steps directly from Appian RPA, it don't records the window change.


danny.verb
danny.verb
Employee
Apr 19, 2022 4:01 PM UTC

Can you create a ticket with Appian support? We can look into this futher

stoquep0001AuthorAnswer
New Participant
Apr 22, 2022 3:11 PM UTC

I have find out what's going on!

I started programming with Selenium and I discovered that when I click on that button and it opens another tab, that new tab has no name (it is really empty!).

Since in Appian RPA we can only switch browser tabs by its name, it's not possible to use Appian RPA in that case.

My sugestion for Appian is to create new actions that lists browser tabs IDs and make it possible to switch them by IDs.

Anyway, thanks for everyone that read and tried to help!

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