Unable to retrieve the list of robotic processes

5 replies
15 views

Hi,

I am trying to call the Appian RPA robotic process from Appian. I have created a connected system and integration object. In the integration object i have selected the operation as 'Execute Robotic process' but I don't see any robotic processes to select.

The following message is displayed there "You do not have permission to retrieve the list of robotic processes.".

I could see the robotic processes when I login to RPA with same login and I have the same permissions to resource, user and robotic process. I do not know what is missing here. Please advise.

danny.verb

Employee

The permission that matters are the permissions on the service account. Under 'Users' in the RPA console, make sure your service account has the correct permissions tags

sanjeevkumarn16Author

New Participant

Hi Danny, Thanks for your response.

abhayd3663

Brainy

I do have the same issue. Can you confirm what all permissions needs to validated to resolve this issue.

randy.richeson

Employee

Hi Abhay - this may be caused by having robotic process permissions that do not match your resource permissions.

You can check the Appian RPA permissions for the Users, Robotic Processes and Resources in the Appian RPA Console menus by clicking on the lock (Permissions) icon in the Actions column.

You can check the service account user type under Security in the Admin Console, and verify the user is a member of the Service Accounts group.

See the following for details:

docs.appian.com/.../security.html

abhayd3663

Brainy

Thanks randy.richeson. It seems the user permission was missing. It worked after I corrected it.

Sign up

Login with SSO

Login to the community

Login with SSO