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praneethreddyj7729
Participating Frequently
Apr 24, 2024 4:08 AM UTC
Question

Using RPA bot trying to login in a website but username and password are showing in different letters

Hi,

I am new to RPA in Appian, my requirement is to login into website and download a file.but when i try to login into a website, while entering the username and Password, It is entering in different letters. I am using MacOs.

Here I am not getting any reference for resolving this issue, so could you please help me with the details/steps how to proceed further.

Thanks in advance.

8 replies

venkatrea696188
venkatrea696188
Inspiring
Apr 24, 2024 4:17 AM UTC

Can i know how you configured your login credentials , Are you passing it through variables or using credentials tab??

And need more context how you defined robotic task

    praneethreddyj7729Author
    Participating Frequently
    Apr 24, 2024 5:18 AM UTC

    I have added the Credentials but unfortunately in the Robotic Task credentials dropdown it is not showing

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    venkatrea696188
    venkatrea696188
    Inspiring
    Apr 24, 2024 5:30 AM UTC

    Does the  permission tags match ?? All the required permission tags in Credentials needs to match with robotic task and vice versa. 

    If all the permission tags met , try refreshing robotic task tab once . (Cache issue ,sometimes it takes time)

    satishreddyd1806
    satishreddyd1806
    New Participant
    Apr 24, 2024 6:42 AM UTC

    Seems likes you have an issue with keyboard protection enabled via any antivirus softwares or internal security system.

    Disabling this feature will allow to make things go smoother!

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