KB-1719 Document Viewer does not render documents in Firefox

Symptoms

When using Firefox, the Document Viewer component does not render the configured document and instead shows a blank box and the following error appears in the browser console:

Load denied by X-Frame-Options: https://example.appiancloud-static.com/ does not permit framing by https://example.appiancloud.com/suite/tempo/reports/view/71pLlw

Cause

This issue has been reported to the Appian Product Team. The reference number for this issue is AN-113561.

Action

• Install the Ignore X-Frame-Options Header extension for Firefox.
• Use Google Chrome.

Affected Versions

This article applies to Appian 18.3.

Last Reviewed: September 2018