You are currently reviewing an older revision of this page.
User are unable to receive emails from Appian, and the following errors are noticed in the application server log after enabling additional email loggers:
INFO [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - fromKey=processModel INFO [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Sender Option for [fromKey]: null INFO [stdout] (Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest) YYYY-MM-DD HH:MM:SS.mmm [Appian Work Item - 1 - ProcessExec00 : UnattendedJavaActivityRequest] DEBUG com.appiancorp.process.runtime.activities.SendEmailActivity - Not setting 'Sender' header
For JBoss, sever.log is located in the <JBOSS_HOME>/standalone/log directory. For Tomcat, tomcat-stdOut.log file is located in the <APPIAN_HOME>/log directory.
<JBOSS_HOME>/standalone/log
<APPIAN_HOME>/log
This issue occurs when the Email service is turned off from the Admin Console, or if the custom.properties file located in the <APPIAN_HOME>/conf directory is missing proper configurations as explained in the Mail Server Setup documentation.
<APPIAN_HOME>/conf
This article applies to all versions of Appian.
Last Reviewed: November 2018