You are currently reviewing an older revision of this page.

KB-XXXX System alert e-mails appear as "Found The document has moved here"


System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

The document has moved here.


The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.


Perform one of the following:

  • In, change the port configured in the conf.suite.MAIL_SERVER_AND_PORT property to a port where traffic is not being redirected by the web server.
  • Edit the web server settings to stop redirecting HTTP traffic on the port that is defined in the conf.suite.MAIL_SERVER_AND_PORT setting.
    • Note: Disabling the HTTP redirect will allow traffic to reach the environment through HTTP. Do not take this step without understanding the consequences.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018