You are currently reviewing an older revision of this page.

KB-XXXX System alert e-mails appear as "Found The document has moved here"

Symptoms

System e-mails not generated by the Send Email node (e.g. alert and task e-mails) are received in the following format:

Found 
The document has moved here.

Cause

The web server is redirecting HTTP traffic on the port that the application server is using to retrieve the e-mail bodies.

Action

Perform one of the following:

  • In custom.properties, change the port that e-mail is configured on by editing the conf.suite.MAIL_SERVER_AND_PORT property.
  • Edit the web server settings to stop redirecting HTTP traffic on the port that e-mail is configured on.

For more information on configuring custom mail server properties, refer to the Mail Server Setup documentation.

Affected Versions

This article applies to all versions of Appian.

Last Reviewed: November 2018