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parmida.borhani
parmida.borhani
Employee
July 11, 2019

KB-1967 rotatelogs.exe error on Tomcat startup

  • July 11, 2019
  • 0 replies
  • 15 views

Symptoms

When starting Tomcat via start-appserver.bat on Windows, the startup fails with a rotatelogs.exe system error:

The program can't start because VCRUNTIME140.dll is missing from your computer. Try reinstalling the program to fix this problem.

Cause

vcruntime140.dll could not be found on the Tomcat server. By default, this file exists in the C:/Windows/System32 directory.

This file is used by rotatelogs.exe to manage the rotation of Tomcat log files.

Action

Download and install the 64 bit Visual C++ Redistributable for Visual Studio 2015 via Microsoft on the affected Tomcat server. This installation will automatically place vcruntime140.dll in the appropriate directory to be found by Windows.

Affected Versions

This article applies to Appian 18.3 and later on Windows.

Last Reviewed: July 2019

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