KB-2203 Health Check data collection zip file exceeds the maximum size limit of 1GB

Symptoms

Uploading a Health Check data collection zip file to forum.appian.com fails with the error:

The file <filename>.zip exceeds the maximum size limit of 1GB

Cause

The maximum file size for a Health Check data collection zip to be uploaded to Forum is 1GB. In some instances, the Health Check data collection zip file generated may be larger than 1GB due to log size and volume.

Action

Starting in Appian 21.3, Health Check collects a more targeted set of logs for analysis which improves data collection performance and reduces the size of the generated zip file. Upgrade to Appian 21.3 or later and re-run Health Check to generate a new data collection zip file.

Workaround

The following steps can be taken to reduce the size of the Health Check data collection zip file to under 1GB:

• Remove all tomcat-stdout.log* files in <APPIAN_HOME>/logs. NOTE: This will not impact analysis results.
• Remove all perf_monitor_rdbms.csv* files in <APPIAN_HOME>/logs/perflogs. NOTE: This will not impact analysis results.
• Remove any files older than 2 weeks. NOTE: Analysis results will not include some findings older than 2 weeks.
• Remove any files older than 1 week. NOTE: Analysis results will not include some findings older than 1 weeks.

If the zip file is still larger than 1GB after taking all steps above, open a support case with Appian Support to identify additional files that can be removed.

Affected Versions

This article applies to Appian 21.2 and earlier.

Last Reviewed: November 2021