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Emails sent from Appian Cloud sites are not delivered to their destination when Proofpoint is used as an email spam filtering service.
Proofpoint may have filtered the IPs that the Appian mail server uses to send emails.
Appian Cloud uses standard industry practice to send emails, hence customers must work with Proofpoint to unblock the Appian IPs that are filtered out.
Customers can validate Appian Cloud emails are originating from an authorized SMTP server. Review the Appian Cloud FAQs for more details.
This article applies to all versions of Appian Cloud.
Last Reviewed: April 2018
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