While running the Health Check application, the Health Check fails to connect to Appian Forum with the following error, even though the same credentials have worked successfully in the past:
Title: HTTP error connecting to https://forum.appian.com/suite/plugins/servlet/stateless/healthcheck/1.0/requestanalysis?is_production=true&is_cloud=true&start_date=&end_date=, Message: HTTP/1.1 401 Unauthorized, Details:
When the Health Check run begins, it fails on the data collection step with an "Invalid Community credentials" error:
Alternatively, while trying to save the Health Check account credentials in the Admin Console, an invalid credentials error appears:
The password for the Health Check service account has expired. Service account passwords expire every 365 days and need to be reset.
This article applies to all versions of Appian.
Last Reviewed: August 2021
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